Your IT department can not only receive incident reports but also service requests. Distinguishing between these types of reports immediately brings more structure to your services. At the same time, the software takes into account the agreements made in your Service Level Agreements. It is also possible with the module to generate recurring actions periodically (operations management).
What are the advantages?
- Insight into the progress and status of requests.
- improved communication between applicant and processor.
- Quicker execution because organising your services is easier.