For a successful launch together
Services of the Ultimo Customer Success Team are solely offered to new customers in a SaaS environment. Our employees will coach your key-users over a number of sessions (four to eight) in the proper use of our software. Subjects are the general operation of the software, the important subject of workflow management and a specific program that is designed for your objectives and the modules you will be using.
- Free and proactive coaching to help you begin work with Ultimo successfully.
- A support program designed for you, and your objectives.
- A number of sessions over a short period of time, to get up to speed.
So how does this support by the Customer Success Team work?
Your own Customer Success contact will get in touch with you for your first session after the software has been implemented. Sessions are by phone, and we use Team viewer so our consultant can see your Ultimo environment live. The first session is mostly about how the user interface of Ultimo operates. The important subject of workflow management will be dealt with in the second session. The other sessions are for customizations in the program. During these sessions the Ultimo employee will take the initiative and at the end of the session you can fire away with your questions. After these sessions and coaching you will be more knowledgeable about Ultimo, more experienced in working with the software and you will be more confident that you can make working with Ultimo a success.