Problem Management

How do you recognise common problems and how does this help you reduce the number of incidents? Group and analyse structural incidents and convert them into known errors using the Problem Management module.


From problem, to known error, to solution

With this module you group and analyse common incidents and convert them into known errors. You can then implement the solution of those known errors. Process them immediately or submit a change request. Together with Ultimo you aim for fewer incidents in the future.

What does this module offer?

  • Recognise recurring problems.
  • Analyse and solve known errors.
  • Add solutions directly to the Knowledge Tree.
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