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The facilities modules in Ultimo’s Enterprise Asset Management software are integrated with ITSM. This gives customers in healthcare and industry more control, management information and streamlined processes. Patrick Beekman, Partner Solution Manager at Ultimo: “On the basis of many joint ISM projects, we developed a standard design for ISM. With the ISM configuration in Ultimo ITSM we streamline the processes and increase control for customers. This way of working can be geared to individual organisations, increases support and helps give more insight into the work load. Powered by modern Business Intelligence software and years of domain expertise in the field of IT service Management, ISM dashboards give control over IT processes in Ultimo IT Service Management and over the way the department works. A large number of customers, including the St. Antonius Ziekenhuis, already use our joint services.”

Robbert-Jan van Lippevelde, CEO of ISM, adds: “ISM and Ultimo are a great team that provides professional services efficiently and effectively. The way Ultimo works combined with the unique ISM set-up offers the support needed to provide services successfully. Because of this close collaboration, our compact description of the working method can be applied immediately with our prepared set-up of Ultimo and the supporting tools such as dashboards and compliancy tooling for NEN 7510, MDR and more. Many organisation already benefit from our partnership.”

About ISM

ISM (Integrated Service Management) is a popular and proven standardised management method that helps organise your IT services and IT service management. It is both a complete and compact set of processes, roles, procedures, tools and work instructions. They enhance each other in designing, building, delivering, managing and constantly improving. ISM integrates all assets the department uses — people, process and product — and makes it easier for them to provide their services successfully. ISM was developed by Servitect, an innovative company specialised in IT service management and service improvement. www.ismportal.nl

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