Through this collaboration, organizations across asset intensive industries will benefit from faster, simpler, and more accurate service reporting. Employees can report issues by scanning a QR code, without the need to download an app or log into a portal. Reports are automatically enriched with location and asset data, ensuring technicians receive complete, qualified information from the start. Companies can reduce service desk calls by up to 30%, improve first-time fix rates, and eliminate duplicate reports.
Merlijn de Vroe, CEO at QR Connect:
“Together with Ultimo, we transform how service requests are being handled, Early adopters such as University Medical Center Groningen (UMCG) and IKEA have already realized significant efficiency gains. At UMCG, QR Connect saves care employees over 280 hours annually and reduces desk calls by more than 3,400 per year. IKEA reports streamlined issue reporting across rooms and assets, eliminating duplicate calls and improving operational reliability.”
Jeroen Kanis, Partner Program Manager at Ultimo:
“Partnering with QR Connect allows us to offer Ultimo customers a truly easy and user-friendly way to enrich their asset management processes and reporting of failures and malfunctions.”
About QR Connect
QR Connect provides a user-friendly, app-free interface for reporting malfunctions via QR codes. Its solution is designed to lower the threshold for non-technical users to report issues, ensuring organizations receive complete, high-quality failure reports. www.qr-connect.com
