Module

Service Request Management

How do you differentiate between managing incidents and service requests (in accordance with ITIL 3)? Service Request Management makes this easy. Examples of service requests are a password reset or a request for workplace support.

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Software

Streamline your services

Your IT department can not only receive incident reports but also service requests. Distinguishing between these types of reports immediately brings more structure to your services. At the same time, the software takes into account the agreements made in your Service Level Agreements. It is also possible with the module to generate recurring actions periodically (operations management).

What are the advantages?

  • Insight into the progress and status of requests.
  • improved communication between applicant and processor.
  • Quicker execution because organising your services is easier.

This module is included in these solutions

It's your call.
Shall we?
Freddy Vos VP International Sales
freddy.vos@ultimo.com
+44 161 826 93 49

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