Building the foundation for reliability and scale
Operating across multiple terminals in Germany (Bremerhaven, Hamburg, and Wilhemshaven), EUROGATE Technical Services is responsible for maintaining complex and mission critical infrastructure, serving not only EUROGATE terminals but also other terminal operators.
With increasing technical complexity and rising expectations around availability, reliability and cost efficiency, the organization recognized the need for a more structured and data driven approach to maintenance.
Historically, maintenance processes were strongly focused on execution. While this delivered important improvements, it became clear that the next step required deeper insights into asset performance and lifecycle management. With a clear understanding of what was required to modernize EUROGATE Technical Services’ maintenance operations, Ultimo was selected for its usability, mobility, and data transparency, something lacking in the existing system landscape.
Enabling a reliability-driven operating model
The decision to implement Ultimo reflects EUROGATE Technical Services’ ambition to move toward a reliability driven operating model. The platform will support structured maintenance planning, incident management, and transparent documentation, while enabling data driven decision making across the organization. A key element of the transformation is the introduction of mobile working for approximately 450 technicians in the field. By providing technicians with direct access to information at the point of execution, EUROGATE Technical Services aims to improve efficiency, data quality and responsiveness in daily operations.
“Implementing a modern asset management platform like Ultimo enables a new standard of reliability, transparency and operational excellence,” said Stefan Jann, Managing Director of EUROGATE Technical Services.
Ultimo, a certified SAP partner, will operate alongside SAP ERP, which remains the backbone for financial and administrative processes. This integrated setup ensures end to end consistency while allowing each system to focus on its core strengths.
The transformation is being rolled out in phases across EUROGATE’s terminals, allowing the organization to learn and improve step by step. This approach supports a smooth transition while building internal capabilities and embedding new ways of working.
Strong collaboration with implementation partner MaxGrip
Ultimo’s trusted partner MaxGrip will support EUROGATE Technical Services with the implementation, translating its asset management ambitions into practical improvements. And through its approach of combining strategic expertise with hands-on experience, MaxGrip will help ensure the program goes beyond system implementation to deliver measurable performance gains, organizational development, and long-term value creation.
Not only will MaxGrip implement the system, but they will also help EGTS to embrace the best practices of asset management, manage the transition from the current EAM system, and enable a successful system integration.
Maintenance as a strategic driver for the future
Steven Elsham, Ultimo CEO, summarized his excitement, “for EUROGATE Technical Services, maintenance is not just a support function. It’s a strategic capability that creates measurable value. And by strengthening its asset management foundation with Ultimo, EUROGATE Technical Services are building a future-ready technical operation that can support growing volumes, increasing complexity and higher performance expectations. We look forward to supporting them on that journey.”
This initiative marks a significant step toward a more resilient, efficient and data driven EUROGATE Technical Services, where asset management plays a central role in delivering operational excellence across its terminal network. “Ultimo will be a key enabler of digital asset management. Future priorities include advanced analytics and AI-supported performance optimization. We also want to move toward predictive maintenance,” concludes Stefan Jann.
