IT Service Management Software

The Standard IT Service Management software is a full solution for professional IT Service Management, based on ITIL and ISM certified. Even your own specific adjustments can be implemented for even better results.

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    Your Strictly Directed IT Environment

    The IT environment of your organization is of great value. The IT Service Management software immediately provides more insight into your IT assets and IT infrastructure, and it allows you to adjust your IT policy appropriately. For instance, in order to improve quality or to control expenses. With the IT Service Management, your IT and helpdesk employees will also experience more structure and ease in dealing with reported incidents/calls.

    The IT Service Management software is based on the most common ITIL services. Managing known errors and problems, and the implementation of changes in the IT environment is carried out correctly. The software offers further support to managing contracts, Service Level Agreements, Request Fulfilment, depreciations and replacements, stock management, and purchase of IT assets.

    IT Service Management Basic Package

    • Objects
    • Configuration management (CMDB)
    • Work Flow
    • Incident management
    • Service request management
    • Problem management
    • Change Management
    • Financial
    • Contract management
    • Service Level Agreements
    • Time accounting
    • Communication
    • Knowledge tree
    • Dashboards
    • Reports
    • Standard notifications
    • Sending e-mails
    • Master data management
    • People management
    • Ultimo Go
    • Flexibility & Technique
    • Authorization management
    • Ultimo Customization Tool
    • Workflow Scheduler+

    IT Service Management Optional Modules

    The above-mentioned IT Service Management software standard package can be easily extended with the following modules:

    • Objects
    • Energy Management
    • Work Flow
    • Stock management & Purchase
    • Multi-jobs
    • Product Files
    • Flexibility & Technique
    • E-mail import
    • Various interfaces
    • Financial
    • Depreciations
    • Long-term Asset Planning
    • Communication
    • Self-service
    • Ultimo Go+
    More information about the modules




    Optimal support with the Ultimo Customization Tool

    In addition to our flexible standard IT Service Management software, we offer the Ultimo Customization Tool as standard. This tool allows you to implement various adjustments to the Ultimo IT Service Management software without any programming work. The goal is to make the system fit in with your work processes as optimally as possible and thus further improve performances. Application managers can implement these adjustments themselves, but our consultants are of course always at your disposal as well. In order to familiarise you with the Ultimo Customization Tool, we offer specific training courses regarding the use of the tool.

    Renting or Buying? Which Option Suits You Best?

      Renting (SaaS) Buying (licence fixe)
    Application management Ultimo Customer
    Investment Monthly subscription Single Payment
    Infrastructure Well secured data centre Own server
    Flexibility By Ultimo By Ultimo / customer
    Location-independent work  Via internet (Cloud) Via own network / internet
      Contact Contact

    The Ultimo software is web-based, so the choice to rent or buy does not affect the availability of the maintenance system. If you choose to buy the software, we also offer the possibility of hosting. This means you buy the software, but don’t have to concern yourself with infrastructural aspects. Please contact us for further information concerning the exact possibilities and the differences between the various options.

    Direct advice

    One integral solution for ITSM, Facility Management & more

    The ITSM software of Ultimo is a complete software tool which helps you to raise your ITSM. In more and more organizations, we notice that the supporting services grow towards one another. It is (cost) efficient to use one central application for IT Service Management, Facility Management, Maintenance Management, Property management and/or Fleet management in that case.

    With our modular structure and flexibility, we supply a good functioning solution which you have to supplement with the best fitting standard package and the desired extra modules. Every day, the majority of our customers experiences the ease and efficiency of the central use of Ultimo for a combination of supporting services. Ask for a suitable reference or a tailor-made offer.

    A Wide Range of IT Service Management Customers

    "Improvement of the quality ensuring of the supporting services."
    St Jansdal Hospital

    "Work more efficiently at the ICT department."


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      Or contact us by telephone:

      Freddy Vos
      VP International Sales

      Jeroen ter Bruggen
      Senior Account Manager

      Jaap Tinselboer
      Senior Sales Representative

      Monday - Friday, 8.00 A.M. - 5.00 P.M (CET).: +31 (0) 341 42 37 37