When you purchase Ultimo you want the best management and support you can get. After all, you want to enjoy the benefits of the software for a long time. Our expert Customer Support employees are ready to answer your questions, to provide you with documentation and software updates, and to help you in an efficient and customer-friendly manner.
Organising your support issues quickly and digitally?
To improve the ease and efficiency of our support services we also make use of a Customer Portal. In this Customer Portal you can report your cases and track the status of submitted cases. Various other relevant functions are available as well.
A few digital possibilities:
- Download documentation (manuals, brochures, etc.)
- Watch videos and presentations
- Read software release notes
- Update contact info
- Live support
Ultimo Customer Portal can be reached round the clock. Call us for support by phone and 2nd and 3rd line support on Mondays to Fridays between 08:00 and 17:00 CET. And, if you subscribed to the additional option of 24-7 Support, you can also report high priority events outside office hours.