Subprocessors

MS Azure 

SAAS Platform Provider 

Only in region specified by customer.

SAAS platform provider. 

Netrom 

Update support and support services 

Romania 

Twillio/Sendgrid 

Product Add-on   

USA 

Twillio has adopted Binding Corporate Rules (BCRs) based on GDPR. 

Sending e-mails from and to IFS Ultimo application. Default on, not necessary as customer can use custom mail.

Appcues 

Product Add-on 

USA 

Creating a personalized user experiencing for the adoption of IFS Ultimo software.

Conga and CongaSign

Document management and signature services

USA

Managing flow and signature of customer contracts.

Gainsight

Customer relationship management

EU

Managing customer lifecycle for customer success.

Hubspot

Marketing and contact relationship management

USA

Managing customer contacts.

Open AI

API Platform for building AI products.

USA

Improved user friendliness, efficiency and effectiveness in data entry.

Luminance

Document management

EU

Storage and management of customer and prospect contracts.

Seismic

Sales Enablement Platform

UK

Managing marketing materials and sharing it with prospects and customers.

Webinar Geek

Webinar platform

EU

XManaging subscriptions webinars.

Webex

Webinar platform

EU, USA

Managing subscriptions webinars.

MS Copilot

AI-powered productivity tool

USA

To provide AI-powered productivity capabilities for IFS Ultimo employees.

Vanta

Providing Trust Center functionality to (prospective) customers

AWS hosted in EU

Personal data required to manage access to platform and NDA

Direct Klantcontact

Inbound business call handling services

EU

Identifying/answering/transferring messages or calls

Ombud

RFx response management platform

EU

Responding to customer RFx documents

Zendesk

Support + community platform

EEA (Frankfurt)

Sharing implementation documentation & community for consultants and partners

Deal Hub

Configure, Price, Quote (CPQ) technology

EU

Managing and automating sales quoting processes, including configuration, pricing, approvals, and generation of customer quotes and contracts

Warmly, Inc

Inbound sales chatbot

USA

Automated meeting bookings, customer queries, CRM integration

Artisan AI, Inc

Outbound sales prospecting platform

USA

B2B prospecting

Anthropic PBC (Claude)

AI-powered coding assistant

USA

Software development assistance

Microsoft Agent Framework (Azure)

Open-source multi-language SDK

EU-region

Support of development-related tasks

Microsoft Foundry (Azure)

Enterprise AI platform

EU-region

Support of development-related tasks

Yoodli Inc

Coaching platform

USA

Communication coaching

ThoughtSpot Inc

AI-powered analytics platform

USA

Business intelligence and analytics