Subprocessor | Description of service | Location of data processing | Purpose of data processing |
|---|---|---|---|
MS Azure | SAAS Platform Provider | Only in region specified by customer. | SAAS platform provider. |
Netrom | Update support and support services | Romania |
|
Twillio/Sendgrid | Product Add-on | USA Twillio has adopted Binding Corporate Rules (BCRs) based on GDPR. | Sending e-mails from and to IFS Ultimo application. Default on, not necessary as customer can use custom mail. |
Appcues | Product Add-on | USA
| Creating a personalized user experiencing for the adoption of IFS Ultimo software. |
Conga and CongaSign | Document management and signature services | USA | Managing flow and signature of customer contracts. |
Gainsight | Customer relationship management | EU | Managing customer lifecycle for customer success. |
Hubspot | Marketing and contact relationship management | USA | Managing customer contacts. |
Open AI | API Platform for building AI products. | USA | Improved user friendliness, efficiency and effectiveness in data entry. |
Luminance | Document management | EU | Storage and management of customer and prospect contracts. |
Seismic | Sales Enablement Platform | UK | Managing marketing materials and sharing it with prospects and customers. |
Webinar Geek | Webinar platform | EU | XManaging subscriptions webinars.
|
Webex | Webinar platform | EU, USA | Managing subscriptions webinars. |
MS Copilot | AI-powered productivity tool | USA | To provide AI-powered productivity capabilities for IFS Ultimo employees. |
Vanta | Providing Trust Center functionality to (prospective) customers | AWS hosted in EU | Personal data required to manage access to platform and NDA |
Direct Klantcontact | Inbound business call handling services | EU | Identifying/answering/transferring messages or calls |
Ombud | RFx response management platform | EU | Responding to customer RFx documents |
Zendesk | Support + community platform | EEA (Frankfurt) | Sharing implementation documentation & community for consultants and partners |
Deal Hub | Configure, Price, Quote (CPQ) technology | EU | Managing and automating sales quoting processes, including configuration, pricing, approvals, and generation of customer quotes and contracts |
Any related entities of IFS Ultimo are bound through intercompany agreements in accordance with GDPR.
What will change
We would like to announce an update to our Sub-processor list attached to our Privacy Policy.
The changes will take effect on 2 March 2026.