Subprocessor | Description of service | Location of data processing | Purpose of data processing |
|---|---|---|---|
MS Azure | SAAS Platform Provider | Only in region specified by customer. | SAAS platform provider. |
Netrom | Update support and support services | Romania |
|
Twillio/Sendgrid | Product Add-on | USA Twillio has adopted Binding Corporate Rules (BCRs) based on GDPR. | Sending e-mails from and to IFS Ultimo application. Default on, not necessary as customer can use custom mail. |
Appcues | Product Add-on | USA
| Creating a personalized user experiencing for the adoption of IFS Ultimo software. |
Conga and CongaSign | Document management and signature services | USA | Managing flow and signature of customer contracts. |
Gainsight | Customer relationship management | EU | Managing customer lifecycle for customer success. |
Hubspot | Marketing and contact relationship management | USA | Managing customer contacts. |
Open AI | API Platform for building AI products. | USA | Improved user friendliness, efficiency and effectiveness in data entry. |
Luminance | Document management | EU | Storage and management of customer and prospect contracts. |
Seismic | Sales Enablement Platform | UK | Managing marketing materials and sharing it with prospects and customers. |
Webinar Geek | Webinar platform | EU | XManaging subscriptions webinars.
|
Webex | Webinar platform | EU, USA | Managing subscriptions webinars. |
Act-On | Marketing and contact relationship management
| USA | Managing customer contacts.
|
MS Copilot | AI-powered productivity tool | USA | To provide AI-powered productivity capabilities for IFS Ultimo employees. |
Any related entities of IFS Ultimo are bound through intercompany agreements in accordance with GDPR.