Ultimo offers multiple options to create a report. Think of Self-Service and Mobile Reports for instance. But e-mail is still a frequently used medium. You can use this module to facilitate the import of your e-mails into Ultimo. This prevents old-fashioned copying and pasting.
So what do you get out of it?
- An accessible method for customers (including internal customers) to submit a report.
- Communication about an existing report is linked automatically.
- Working faster and more efficiently.
Are you using a Social Media Monitoring tool? The E-Mail Import module allows you to easily forward relevant reports to Ultimo. And you can provide further follow-up in Ultimo. It allows you to follow up social media messages proactively. And come up with the right solution.