Ultimo IT Service Management

Ultimo IT Service Management (ITSM) is a complete solution for professional IT Management, built in accordance with ITIL’s normative methods. It has the flexibility to account for your specific adaptations in order to better fit your unique working environment. 

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    Streamlined IT Environment

    ITSM provides a deep insight into your IT assets and infrastructure, which you can use to make well-informed decisions when managing your IT policy, processes and assets. This will result in reduced costs, improved quality of work and increased efficiency. In addition, it provides structure to your IT helpdesk to make it easier for them to quickly and effectively deal with reported incidents/calls.

    ITSM also assists customers in optimising change management, contract management, SLAs and stock management and every other aspect of managing an IT environment and IT assets. ITSM is the one-stop shop for IT Asset Management!

    Ultimo IT Service Management

    • Standard modules
    • Authorisation Management
    • Configuration Management (CMDB)

      Create an overview of all conceivable configuration items

    • Contract Management

      Comprehensible contract management

    • Dashboards

      Monitor KPIs using dashboards

    • Incident Management

      Solve incidents as quickly as possible

    • Knowledge Tree

      Share acquired knowledge quickly

    • Personnel Management
    • Problem Management

      Group and analyse structural incidents

    • Reports

      Monitor the progress of activities

    • Service Request Management

      Distinguish between managing incidents and (service) request

    • Service Level Agreements

      Secure service agreements

    • Master Data Management
    • Standard Notifications
    • Ultimo Customization Tool

      Unique tool to implement adjustments

    • Ultimo Go

      Web app to work on the go

    • Time Accounting
    • Sending E-mails

      Sending e-mails from Ultimo

    • Change Management

      Maintain control over changes and adjustments

    • Workflow Scheduler+

      Designing customer-specific workflows

    • Optional modules
    • Depreciations

      Keep track of the depreciations on assets

    • Various Interfaces
    • E-mail Import
    • Importing e-mails into Ultimo and converting them in reports

    • Energy Management

      Gain insight into the energy consumption of your equipment

    • Long-Term Asset Planning

      Compiling long-term budgets for assets critical to your organisation

    • Multijobs

      Coordinating multidisciplinary tasks

    • Product Files

      Secure the life cycle of objects

    • Self-Service

      For actively involving your internal customers in your services

    • Stock Management & Purchase

      Stock management and purchase support

    • Ultimo Go+

      Additional possibilities with respect to the standard web app Ultimo Go




    Tailor-Made IT Service Management Solution

    In addition to the built-in flexibility, the Ultimo Customization Tool is a standard module within Ultimo IT Service Management. The Ultimo Customization Tool allows you to implement adjustments in the Ultimo IT Service Management software in order to fit the solution as optimally as possible within your working environment. This enables you to take maximum advantage of the added value Ultimo IT Service Management offers. Application Managers can implement the changes themselves, but the Ultimo consultants are always happy to help as well. Ultimo offers specific, mandatory training courses for the use of the Ultimo Customization Tool so you can use the tool effectively. 

    Rent or Buy?

      Renting (SaaS) Buying (On-Premise)
    Application management Ultimo Customer
    Investment Monthly subscription Single Payment
    Infrastructure Well secured data centre Own server
    Flexibility By Ultimo By Ultimo / customer
    Location-independent work  Via internet (Cloud) Via own network / internet
      Contact Contact

    There are two ways to acquire an Ultimo Software solution: you can either purchase a fixed license (Buy) or you can use our SaaS model where you pay a monthly fee (Rent). If you select on-premise, we can also offer hosting services so you do not have to concern yourself with any infrastructural aspects. Ultimo Software solutions are always web-based, so the choice to rent or buy has no effect on the availability of the software. Please contact us if you want more information on the exact possibilities and the differences between renting or buying.

    Direct advice

    Combine Your Supporting Services In One Solution!

    Ultimo ITSM is a complete software solution which helps raise your ITSM to the next level. However, in more and more organisations there is a trend occurring in which supporting services are increasingly becoming more connected with each other. Recognising this trend, Ultimo believes one central solution for ITSM, Facility Management, Maintenance Management, Property Management and Fleet Management is the smart thing to do. 

    Because of the modular structure and built-in flexibility of all Ultimo solutions, you can create a solution that really fits your working environment. Every day our customers experience the ease and efficiency of using Ultimo as a central application for a combination of supporting services. Combining supporting services will not only reduce costs, your business will also be better structured, communication will improve and as information becomes readily available, so will decision-making. If you are interested, please contact us for a suitable reference or a tailor-made offer!

    IT Service Management Customers

    "Improvement of the quality ensuring of the supporting services."
    St Jansdal Hospital

    "Work more efficiently at the ICT department."


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      Or contact us by telephone:

      Freddy Vos
      VP International Sales

      Jeroen ter Bruggen
      Senior Account Manager

      Jaap Tinselboer
      Senior Sales Representative

      Monday - Friday, 8.00 A.M. - 5.00 P.M (CET).: +31 (0) 341 42 37 37