Professional Customer Support

Our Customer Support department is always ready to help you with questions and provide you with documentation and software updates.

 

    Structured yet Flexible

    After purchasing your Ultimo application, you want ensure the management and support of the application. Naturally, you want to enjoy the long-term advantages to software offers you. Together with you, we draw up a maintenance contract based on whether you rent to software or you purchased it.

    Agreements in the Maintenance Contract:


    • Agreements with regard to the use of the help desk
    • Agreements with regard to the software updates
    • Agreements with regard to the documentation (updates)

     

    Take care of your support issues quickly and digitally?

    In order to improve the ease and efficiency of our support services, we also make use of a Customer Portal. Through this Customer Portal it is possible to report your cases and to follow up their statuses. Various other relevant functions are also available.

    Log in on the Customer Portal

    A Few Digital Possibilities:


    • Download various types of documentation (manuals, brochures, etc.)
    • Watch videos and presentations
    • View software release notes
    • Update contact data
    • Live support

    No access to the Customer Portal? Please call us.


    Monday - Friday, 8.00 a.m. - 5.00 p.m.: +31 (0) 341 42 37 37