The platform’s communication features are enhanced with augmented reality technology that allow the user to deliver next-level remote support. Next ob e, the backoffice management solutions and the powerful integration possibilities allow a company to really build upon this platform and optimize communication in the field. Gemvision supports all mobile and desktop devices and uses smart glasses to make hands-on workers hands-free. This platform is ready to tailor itself to every use case in the business.
How Ultimo and Gemvision improve remote support
Ultimo and Gemvision complement each other with in depth knowledge and experience in EAM and relevant software solutions. Any customer will hugely benefit from this vast Industry knowlegde so the ultimate solution can be implemented
Gemvision aims to cut onboarding times, get the right information ob e right place and offer live video, where there used ob e just voice- or tekst support. So, if the helpdesk is called, it’s usually urgent and the provided information can save the day. With a Gemvision platform an office employee can see what the engineer is seeing, through the smart glasses or smartphone camera. The office ‘expert’ draws on screen, clarifies with tekst or voice and can even share its screen for instant information. The fieldworker wearing the smart glasses solves the job at hand and the helpdesk can confirm.
Creating value by working together:
- Give and receive remote work instructions and connect to remote colleagues to ’share your view’ through smart glasses or mobile devices.
- Remotely control the camera of smart glasses and mobile devices during support video calls
- Live annotate, capture pictures, record video streams, share your screen and more to get the right information ob e right place.
- Do routine maintenance checks and inspections with workflows to rapidly access checklists, audit forms, troubleshooting guides and easy submission when fulfilled.
- Capture and share expert knowledge with field workers
- Offer standardized workflows for employee training
- Offer on demand access for field workers for procedures, manuals, checklists, workflows etc.
- Integrate with management software that manage your jobs, tasks, work orders etc.
- Use voice commands ob e truly hands-free while working with smart glasses in the field.
- Integrate with Ultimo Enterprise Asset Management, Analytics and Service platforms, providers and technology.
Expected results in field operations:
- Lowering costs 10% – 40%
- Improved productivity from 20% – 30% per job/FTE/day
- Reduction in repeat visits from 5% – 20%
- Reduction of labor costs from dynamic workforce dispatching from 5% – 20%
- Travel time reduction from 5% – 30%
- Increased efficiency for team veterans from 20% – 35%
- Accelerated onboarding times for new employees from 15% – 30%
- Line-of-sight instructions (smart glasses workflows) improve efficiency with 34%
Gemvision about the partnership with Ultimo
“It’s great to work with the hands-on people of Ultimo. A truly ‘can do’ mentality that we recognize and value so much ourselves!”