Service Desk

How do you make sure your service desk is running effectively and efficiently? With the Service Desk module you manage incoming failures, requests, questions, complaints, reservations and orders in a structured and streamlined way.

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Control of incoming reports

Registering, forwarding and processing reports is easy with the Service Desk module. You can carefully register, forward and process incoming reports. And record cost units in a report and, if necessary, automatically charge on the costs. Ultimo also offers you a number of Dashboards to use. So you are always in control of the process. Ultimo enables you to act on your Key Performance Indicators (KPIs).

What does it offer you?

  • Reports that cannot be solved immediately can be easily forwarded to the right department.
  • Learn from past reports and use this knowledge to process incoming reports.
  • Constant insight into the progress.

This module is included in these solutions

Contact us any time
Will Batchelor Account Manager
+44 7538 960 705

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