Client case

All supporting processes managed integrally for CM Health insurance fund.

CM Midden-Vlaanderen is the largest regional health insurance fund of all the CM funds. It has over 500,000 members and a market share of 50%. The fund is present all over Vlaanderen, and with 46 offices there is always an office nearby. CM Midden-Vlaanderen uses Ultimo software to manage all its processes in one platform. Supporting processes for building management, maintenance and IT configurations. As well as reservations, orders and contracts. Processes now managed in an integrated manner.

All supporting processes under one roof

Four health insurers merged to form CM Midden-Vlaanderen Previously all health insurers had their own methods of registering and executing facility processes. And each used its own applications. Even though they all encounter the same problems and have similar processes. Collaboration on one platform was definitely the way to go. The business scan made when Ultimo was considered became the blueprint for one central CAFM.
All supportive processes of the regional health insurers are now recorded in Ultimo software. And there are a lot of processes! For instance building management, maintenance of IT configurations, orders, reservations and contracts. All in one, overarching framework. A huge advantage for customers. They can submit all their applications in one portal.

Results obtained by CM:

  • All facility products and services can easily be viewed using the client portal.
  • Costs, work and knowledge are grouped.
  • Uniform method of working for all offices.

Modules in this case

Authorisation Management
Only show relevant information.
Barcode Scanners
Simple and quick registrations.
CAD Integration
Improve your efficiency with CAD Integration.
Change Management
Control of changes.
Configuration Management (CMDB)
Increase understanding by consistently recording your CMDB.
Contract Management
Save on unnecessary costs and prevent them.
Dashboards / Reports
Important control information directly available.
E-Mail Import
Submitting reports via e-mail.
Incident Management
Increase your help desk's efficiency by processing incidents quickly and adequately.
Replacements
Anticipate the future and plan your replacements.
Self-Service
In some cases it won't even be necessary anymore to create a report.
Service Request Management
Streamline your services.
Stock Management and Purchase
Prevent out-of-stock situations by keeping a minimal stock.
Ultimo Go
Work as efficiently as possible with Ultimo Go.
This is hugely beneficial for our customers. They can place orders, report failures, create reservations etc. all in the portal. And we can offer better service, which is very important because our customer always comes first.”
Stijn van de Velde
CM Health insurance fund

Other cases in Corporate services

VRT
  • One integrated platform that contains all information
  • Easy integration with other programs
  • Crucial instrument in the execution of daily work
I'll be happy to keep you updated and informed.
Freddy Vos Sales Director
freddy.vos@ultimo.com
+31 341 42 37 37

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