With Ultimo Self-Service, you can actively involve your (internal) customers in your supporting processes, achieve more efficiency gains and increase involvement. From Ultimo version 2017R2, optimisations have been implemented in Ultimo Self-Service, making reporting even easier for you internal customer!
‘Creating Report via Frequently Asked Questions’
In this version, there are various possibilities for using the start dashboard to create reports. For instance, you can set up panels with tiles that navigate directly to the underlying reporting screens, but Ultimo also offers the possibility to create a report via the ‘Frequently Asked Questions’. After reading the answer, your internal customer can decide to create a report immediately. These ‘Frequently Asked Questions’ are easily managed via the knowledge trees of the Service desk and IT Service Management. It is now also possible for the executer to ask questions of the reporter. The reporter can then respond via Ultimo. This way, all communication remains transparent for both the reporter and executer.
Would you like more information about these new possibilities?
Please contact your account manager.