Your tightly directed IT environment
The IT environment of your organization represents a high value. The software immediately provides you more insight into your IT assets and IT infrastructure and allows you to adjust your IT policy. For example to improve the quality or to control the costs. The staff members of the IT department/help desk also experience more structure and ease when dealing with reported incidents/calls.
The software is based on the most occurring ITIL services. The management of known errors and problems and the carrying through of changes in the IT environment passes of correctly. The ITSM software also provides support for the management of contracts, Service Level Agreements, Request Fulfilment, depreciations and replacements, stock management and purchase of IT assets.